Brand Operations Manager

Department Process Management

• Provide leadership, support and guidance that ensures the success of the brand and creative functions within the business
• Develop, share and manage a seasonal brand content calendar that facilitates a coordinated execution through all marketing touch points
• Monitor, track and actively manage the overall departmental budget and financial forecasts, including monthly reconciliation
• Align with relevant Product, Operations, eCommerce and Wholesale teams to develop an in-depth knowledge of cross departmental dependencies
• Communicate project status, risks, and set approval checkpoints to all stakeholders
• Be a strategic leader by pro-actively identifying problems, seeking solutions, and driving business objectives
• Develop a culture of continuous improvement by implementing post-mortem processes and go forth action plans

Customer Service Management

• Support the Project Coordinator in efficiently managing creative resources by setting expectations on workflow, managing bandwidth, prioritizing projects and forecasting resource requirements
• Support photography production resources in efficiently managing execution of all shoots
• Oversee creative production and brand planning calendar ensuring team deliverables are being met
• Build and maintain strong relationships across Product, Ecommerce and Wholesale stakeholders to ensure cross functional resources are available as required
• Source, negotiate and manage any outsourcing contractors required to achieve creative vision and/or work capacity
• Manage relationships and timelines with external agencies, producers, and creative partners as required

Go-To-Market Management

• Own the go-to-market meeting planning schedule, meeting agendas, deliverables, and postmortem process
• Ensure alignment with key stakeholders across departments
• Set clear expectations for all participating stakeholders
• Ensure go-to-market meetings are delivering on business requirements
• Support the Brand Director and VP of Brand driving seasonal brand initiatives through to channel managers for execution
• Facilitate the execution of the seasonal campaigns through cross functional channel managers from ideation, asset development and final on-time delivery

• 7+ years progressive marketing experience, preferably in brand operations for an apparel company
• Track record developing effective plans and implementing infrastructure to meet challenging objectives for a high growth business
• Experience leading and working on projects in a multi-function (product, sales and marketing) environment
• Strong process-driven abilities and a passion for facilitating structure where creatives can produce world class work
• Experience managing creative projects from briefing through to final execution, including strong project management, time management and cross-functional coordination skills
• Strong leader and peer influencer
• Results oriented, with an ability to meet tough deadlines in a project management role
• Exceptional oral and written communication and presentation skills - you can distill complex topics to their key essence for non-expert audiences
• Bachelor’s Degree or diploma in Project Management, Marketing or related field considered an asset
• Solid understanding of project management software including Asana, or similar platforms
• Proactive and willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Travel – some travel may be required

• We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support your wellbeing
• Get additional health care support through a virtual health care platform and a health spending account
• Have your birthday off to celebrate in style
• Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating
• Make an impact with your work—each person has an equal opportunity to contribute to our goals
• Join one of the fastest-growing companies in Vancouver and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!
• Stay fueled with our in-house chef, healthy snacks, coffee, and tea
• Hang out with the cute and cuddly dogs at our headquarters
• Stay fit with our in-office gym
• During the COVID 19 pandemic, we learned the majority of our roles are remote-friendly. Although there may be times where it is required or more effective to be in office for certain meetings or tasks. As the pandemic evolves, we will continue to adjust our working arrangements as necessary.