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Give us a call at: +1-844-877-7299

Available: Mon-Fri, 7:30 am to 5:30 pm PST
Sat, 7:30 am to 3:30 pm PST

Shoot us an email at:

info@saxxunderwear.com

Get in touch via our Contact Form

Payments

What are your payment methods?

Visa, Visa Debit, Mastercard, American Express (Canada Only), Shop Pay, PayPal, Afterpay, Google Pay, and Apple Pay.

What is Afterpay and how does it work?

Afterpay is a service that allows you to make purchases now and pay for them in four payment installments, made every two weeks with zero interest.

You can use Afterpay by adding items to your shopping bag and checkout as normal. At the checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, while returning customers log in to make their purchase.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Please note that you cannot purchase Gift Cards using Afterpay, and you must meet additional eligibility requirements to qualify.

If you would like to know more about Afterpay, visit www.afterpay.com for a comprehensive list of FAQs, terms, instalment agreement well as Afterpay’s Privacy Policy.

If you have any questions about your Afterpay account, please contact Afterpay directly.

Why can’t I pay using Afterpay?

Thanks for reaching out to find out why your recent order request was not approved by Afterpay. SAXX Support Team is not able to advise why your payment failed. Please contact Afterpay Customer Support directly at 833-386-0210.

Standard hours: Monday through Friday 9AM to 5PM (CST). If you prefer a digital method, their webform is https://help.afterpay.com.

Can I combine my coupon code with the current promotion?

No, coupon codes are not valid for use during a sale.

Something I ordered is now on sale. Will you match the new price?

If you purchased an item that it is now on sale or promotion, please contact the SAXX support team to request a price match. We ask that you have the Order #, Product details, and current sale price ready.

Price match requests must be submitted while the item is still on sale. Any requests received after the promotion has ended will not be processed.

What currency is your pricing in?

For North American customers, orders shipping in Canada will be charge in Canadian dollars. Orders shipping in the USA will be charge in US dollars.

For International customers, payment is collected in the currency selected when you begin your transaction. This is calculated on a US dollar base amount. For the purposes of international shipping paperwork, the base amount declared on the commercial invoice will be indicated in US Dollars.

What are SAXX sale terms and conditions?

Discounted prices are as marked on eligible items. Quantities are limited; discounted price is available only until the end of the sale period. Offer cannot be applied to previous purchases. Visit our Terms & Conditions to learn more.

What sales and duty taxes am I subject to when purchasing in Canada?

British Columbia – 7% PST / 5% GST
Manitoba - 7% PST / 5% GST
Saskatchewan – 6% PST / 5% GST
Ontario– 13% HST
Nova Scotia, New Brunswick, Newfoundland, Prince Edward Island - 15% HST
All remaining Canadian provinces - 5% GST

What is the SAXX Sales tax or goods and services tax number in Canada?

GST# (77852 4892 RT0001)
Quebec enterprise number (NEQ)# 12247 71009 TQ0001
Saskatchewan provincial sales tax account#2689644
Manitoba RST account# 77852 4892 MT0001
BC provincial sales tax# PST-1057-4465

How do I use my gift card?

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.