Returns & Exchanges
What is your return and comfort guarantee policy?
We want you to experience the comfort and performance SAXX has to offer. You can read all the reviews, but we know sometimes you need to try it before you buy it. The Comfort Guarantee policy applies to any order placed on the Site (with the exception of FINAL SALE product which cannot be returned or exchanged). Proof of purchase is required. If you are not satisfied with your product for any reason, SAXX will provide a full refund within forty-five (45) calendar days of purchase. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable. After 45 calendar days from purchase, this policy no longer applies.
Learn how to take advantage of the Comfort Guarantee policy.
Can I exchange?
As part of our Comfort Guarantee Policy, if you are not satisfied with your product for any reason, SAXX will provide a full refund within forty-five (45) calendar days of purchase.
What is the return and exchange policy for sale items?
If you are not satisfied with your product for any reason, SAXX will provide a full refund within forty-five (45) calendar days of purchase with the exception of products that are FINAL SALE.
For more details about our returns process and policy, please refer to our Comfort Guarantee Policy.
How do I start a return?
To initiate a return, we require that you contact us before sending anything back where a customer care agent can assist you with this request. For detailed instructions on next steps, please refer to our Comfort Guarantee Policy page.
What is the SAXX warranty policy?
SAXX offers a one-year manufacturer’s limited warranty on products purchased on the Site and through authorized third-party sellers. Warranty requests must be communicated to SAXX within one-year of the original purchase. If the issue is communicated outside of the one-year window then this policy no longer applies. For all warranties requests, we require that you contact us before sending anything back. All claims must be accompanied by proof of purchase (invoice or receipt).
To initiate a warranty request, please contact our Customer Service team via email at firstname.lastname@example.org with the following information:
- Your order number or proof of purchase indicating a transaction date within the past 12 months.
- Your shipping address.The style name and color of the item(s) that you wish to warranty.
- A photo showing the defective issue.A photo of the product ID label (if available) on the inside of the product, next to the care/content label, to help us verify style information.
- A photo of the product label on the back of the product to help us verify the style.
- A brief description of the issue also helps us process your request faster.
If a product is determined by SAXX to be defective, SAXX will work to find a reasonable resolution for you. The reasonable determination of whether the product is defective shall be made by SAXX in its sole discretion with consideration given to the overall wear of the product.
Items can only be exchanged, not refunded, and you are responsible for shipping costs and import duties/taxes.
Please note: This policy does not apply to products that have been damaged by misuse, accident, modification, repair, or purchased from an unauthorized seller. This policy can only be used once per product, and is not applicable to replacement products offered through previous warranty claims.