Shipping & Returns

Shipping

What are your shipping rates?

Standard - $4.99 CDN (5-7 business days)
Express - $24.99 CDN (2-3 business days)

You are also eligible for free shipping if you choose to become a member. Visit rewards page to see the details

What is your shipping method?

SAXX Underwear Co. primarily ships Canada Post and Fed Ex in Canada. If there is an apartment number or unit number associated with your address, please make sure to include it. Please note that we DO ship to P.O. boxes via Canada Post and USPS but NOT to freight forwarders.

Do you ship internationally?

SAXX ships to Canada, United States and internationally from Canada (with some restrictions). Click here for a guide to international services.

How do I know when my order has shipped?

An email will be sent to you once your order has shipped, and will include your tracking number.

Returns

What is your return and comfort guarantee policy?

We want you to experience the comfort and performance SAXX has to offer. You can read all the reviews, but we know sometimes you need to try it before you buy it. The Comfort Guarantee policy applies to any order placed on the Site (with the exception of FINAL SALE product which cannot be returned or exchanged). Proof of purchase is required. If you are not satisfied with your product for any reason, SAXX will provide a full refund within forty-five (45) calendar days of purchase. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable. After 45 calendar days from purchase, this policy no longer applies.

Unless prohibited by applicable law, the Comfort Guarantee does not apply to products purchased from unauthorized sellers, including unauthorized websites. We can’t attest the SAXX products sold by these sellers are authentic because we cannot control the quality of our products when they are sold by sellers that have no relationship with us.

If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt on 1-844-877-7299 (English & French language services available) or email info@saxxunderwear.com.

If you wish to activate the Comfort Guarantee, we require that you contact us before sending anything back. Please e-mail info@saxxunderwear.com with:

  • your order number
  • proof of purchase
  • the style name and color of the item(s) that you wish to return
  • a brief description of the issue will help us process your request faster (i.e. wrong fit, wrong size)

If you have any questions please contact us on 1-844-877-7299 (English & French language services available) or email info@saxxunderwear.com to discuss with an agent.

My tracking information shows as “delivered” but I don’t have the package and no notice has been left at my residence, what should I do?

Please contact your local carrier’s office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this, please email info@saxxunderwear.com with your order number and confirmed shipping address.

I mistakenly ordered the wrong item, what should I do?

Please contact us at 1-844-877-7299 (English and French language) or email info@saxxunderwear.com as soon as possible. If we are unable to facilitate an order change request, you may process a return under our Comfort Guarantee policy.

What if my order is lost or damaged in the mail?

SAXX is not liable for any damages incurred during transit; it lies within the responsibility of the local carrier. All purchases are made at the buyers’ own risk. SAXX does not assume any responsibility for lost or damaged packages.